Privacy Policy

VOERAL ENERGIES S.L., in compliance with the provisions of the General Data Protection Regulation (GDPR 2016/679), informs users of the website voeral.com

Who is responsible for processing your data?

The data provided by users through the forms on this website will be incorporated into data processing files managed by VOERAL ENERGIES S.L., with Tax ID (CIF) B50993054 and registered address for notifications at Polígono San Isidro nº32, 50830 Villanueva de Gállego (Spain).

You may contact us by phone at +34 976 186 99 or via email at rgdp@voeral.com
.

For what purpose do we collect your data?

Personal data is collected on this website through different forms. The data requested in each form is necessary for the purpose for which it is collected. The purposes of processing are as follows:

Contact form

The purpose of collecting data through this form is to respond to the inquiries submitted and to send users the requested information via the email address or phone number provided in the form.

Email

If the user contacts us via the email address published on this website, their data will be processed to respond to the inquiries and to send the requested information through the same email address from which the inquiry was received.

What category of data do we process?

The data collected, by way of example but not limitation, falls into the category of identifying data, such as: Name and surname, Phone number, Postal Address, Company, Email Address, as well as the IP address from which access to the data collection form is made.

How long do we keep your data?

We will retain your personal data from the time you give us your consent until you revoke it or request restriction of processing. In such cases, your data will remain blocked for the legally required periods.

Do we create profiles with your data?

No automated decisions will be made nor profiles created based on the data provided by users.

What legitimizes the processing of your data?

The legal basis for processing your data is the explicit consent granted through a positive and affirmative act (filling out the corresponding form and checking the box accepting this policy) at the time of providing your personal data. Users must complete the required fields in order to submit the forms; if the indicated fields are not filled in, the user will not be able to send them.

The processing of data sent via the email published on the website is legitimized by our company’s legitimate interest in responding to the communications received.

To whom do we disclose your data?

No data disclosures or international transfers are foreseen, except those authorized by tax, commercial, or telecommunications legislation, as well as in cases where a judicial authority requires it.

Which third parties provide services on this website?

For the operation of this website, the following service providers are used:

Hosting: The servers hosting our website are located within the EU.

What rights do you have and how can you exercise them?

Users have the right to access their personal data, request rectification of inaccurate data, and request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, users may also request restriction of processing, in which case the data will only be retained for the exercise or defense of legal claims, as well as request data portability. For reasons related to their particular situation, users may object to the processing of their data, and VOERAL ENERGIES S.L. will stop processing them, except for compelling legitimate reasons or for the exercise or defense of possible claims.

The user may withdraw consent at any time. The user may exercise their rights by email at rgdp@voeral.com
or in person at our offices located at Polígono San Isidro nº32, 50830 Villanueva de Gállego (Spain), attaching a copy of their ID and indicating the right they wish to exercise. You may also file a complaint with the Spanish Data Protection Agency.

What security measures have we implemented?

As part of our commitment to ensuring the security and confidentiality of your personal data, we inform you that we have adopted the necessary technical and organizational measures to guarantee the security of personal data and to prevent its alteration, loss, unauthorized processing, or access, considering the state of technology, the nature of the stored data, and the risks to which they are exposed, in accordance with Article 32 of the EU GDPR 679/2016.

How do our social media networks work?

Through our social media channels, you can share our content or leave your comments, photos, or videos, provided they are of interest to the community.

Our social media accounts are continuously monitored in order to respond to your questions and comments as quickly as possible.

We want this to be a space everyone can enjoy, so it is important that we all respect the following rules of coexistence:

  • You are responsible for the content you post; do not violate any rights, laws, or regulations.
  • Be mindful of your wording and tone; avoid posting abusive, defamatory, or obscene information.
  • Respect the right to privacy; do not make unlawful, offensive, or discriminatory comments about others.
  • Avoid fraudulent, misleading, or deceptive comments.
  • We do not allow spam, commercial or advertising messages, or repetitive posts.
  • We will not engage in conversations with profiles we may consider fake.
  • Please note that content posted by followers on our pages does not necessarily reflect our company’s views.

If your comments do not comply with these “House Rules,” they may be deleted, hidden, or blocked. Anyone posting non-permitted content will be blocked from the community.

We reserve the right to modify these rules at any time and without prior notice.

Privacy summary

This website uses cookies in order to provide you with the best possible user experience. Their information is stored in your browser and performs functions such as recognizing you when you return to our website or helping our team understand which sections of the site you find most interesting and useful.